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General Terms and Conditions of Business of Optimaplus d.o.o.
These General Terms and Conditions apply to the website on the domain www.optimaplusbooking.com and its subdomains (hereinafter: the Website), which is operated by or whose provider is:
Name: Optimaplus d.o.o.
Registered Office: Ljubljanska cesta 9, 4240 Radovljica, Slovenia
Contact: 00386 (41) 300 947
Company Registration Number: 6310869000
VAT ID: SI67480233
(hereinafter: the Operator).
Definition of Terms:
Visitor is any person who visits the Website and does not submit an inquiry on it.
User is any person who submits an inquiry on the Website in accordance with these General Terms and Conditions. A User retains their status as a user until they request from the Operator that they no longer wish to be a user of the Website.
Provider is a service provider to whom the User’s inquiry data is forwarded for the purpose of making an offer and communicating regarding the offer. Inquiries submitted on the Website are forwarded to the following Providers, but not exclusively: Booking.com or Airbnb.com.
Services are all services offered by the Operator to Users through the Website. The description of services on the Website is for informational purposes only and does not constitute a binding offer.
These General Terms and Conditions govern the operation of the Website and are binding on every person who visits the Website.
These General Terms and Conditions may be changed or supplemented at any time without warning or notice, and the new version shall be published on the Website. The amended terms shall take effect on the day of their publication on the Website. By using the Website, the User agrees to any potential changes.
The Operator kindly asks persons who do not agree with the currently valid General Terms and Conditions not to use the Website, and in particular, not to use the services offered by the Website.
Use of the Website, particularly understood as Browse, opening links, reading content, etc., is considered as the Visitor’s consent to agree to these General Terms and Conditions.
These General Terms and Conditions apply to the entire Website and all its individual parts, such as sections, products, subpages, or forms, etc., unless expressly provided otherwise for a specific part.
Content on the Website
Notices, contributions, articles, products, texts, and other content published on the Website (hereinafter: Content) have been created with the best intention of providing visitors with useful and applicable information for their work. The Operator strives to the best of its ability to ensure the accuracy and correctness of this information and content and the proper functioning of forms by maintaining the Website.
The Operator primarily publishes information about its services and activities on the Website. The Operator only publishes information on the Website that is directly and/or indirectly related to the Users.
In the event that information obtained from other sources is published on the Website, the source shall be cited next to it, or it shall be indicated with a web link to the source.
The Operator reserves the right to change, add, or remove Content or forms on the Website without prior notice and assumes no responsibility for any consequences of such changes. The Operator strives to ensure the accuracy and timeliness of the data on the Website but assumes no responsibility for any errors or omissions. The Operator is not liable for any damage that the User may suffer due to the incorrect use of the services offered.
The Website also occasionally publishes links that point to the websites of other persons. The Operator cannot influence the operation of these sites and their content and accepts no responsibility whatsoever for the accuracy of the information and content published there.
The content on the Website is for informational purposes only and does not constitute a binding offer, but rather an invitation to make offers.
By submitting an inquiry, the User gives the Operator express permission to use the provided data, including personal data in accordance with regulations in the field of personal data protection, and confirms their agreement with the General Terms and Conditions and the personal data protection and privacy policy.
By submitting an inquiry, the Operator does not commit to the selection or conclusion of any relationship with the Providers, and the User expressly agrees that the data related to their inquiry will be forwarded to the Providers and that the Operator and/or the Providers may contact them by telephone, e-mail, or any other means of communication for the purpose of presenting an offer. For this purpose, the Providers and the Operator may process the User’s personal data. The User chooses the Provider with whom they conclude a contract at their own discretion and fully bears all benefits, rights, and obligations resulting from such a choice. The latter may be changed, which, however, is determined in a separate/special legal agreement between the Operator and the User.
The Operator may forward inquiries to all or only some of the Providers participating in the Website’s system. The Operator is not responsible for the suitability of the Providers to whom it has forwarded an inquiry and does not guarantee that individual Providers will actually contact an individual User.
The Operator may use the provided data for its own processing, communication with Users, and offering other services/goods of the Operator by e-mail, especially in connection with the websites used by the Operator. Any User may request that the Operator ceases to use their e-mail address for the above-mentioned purpose, for which the User informs the Operator via its contact details. The receipt theory on the part of the Operator shall apply.
Exclusion of Liability.
The Website operates, in principle, 24 hours a day, every day of the year. The Operator reserves the right for the operation of the Website to be disabled due to technical or other complications, thereby disabling and/or hindering the use of the Website and its services. The Operator is not obliged to compensate any person for any damage that may be incurred by them or any other person due to the non-operation or hindered operation of the Website.
The Operator is not responsible for the communication between Users and Providers. Providers contact Users at their own discretion, and Users independently decide on the possible conclusion of a business relationship with Providers and must independently verify whether the conditions offered by an individual Provider are suitable and acceptable to them. Any relationships between a Provider and a User are regulated separately between the individual stakeholders, and the Operator is not involved in them and is in no way liable for the fulfillment of obligations and/or the enforcement of rights from such relationships. The latter may be changed, which, however, is determined in a separate/special legal agreement between the Operator and the User.
Visitors to the Website use the Website, its parts, content, and information exclusively at their own risk.
The Website Operator assumes no responsibility in the event that any important information or other content published on the World Wide Web or forwarded to the Provider for publication is overlooked.
The Operator assumes no responsibility for the accuracy and correctness of the information and content published on the Website, assumes no responsibility for changes to already published information or content, and assumes no responsibility for any damage that may be incurred by a Visitor to the Website due to the use of the information or content published there, including damage due to lost revenue or expected profit, loss or damage to goodwill, loss of business, or loss of data.
Privacy Protection
The Operator undertakes to process personal data in accordance with the Personal Data Protection Act and the General Data Protection Regulation (GDPR) and good business practices, all exclusively for the purposes for which they were collected.
When visiting the Website, some data (date, time, address of the page you are coming from, etc.) is stored on the server. This data is anonymous and is used only for statistical processing.
Upon the first visit to the Website, the user may refuse cookies, which are used to load user data onto the browser. The Operator is not responsible for the functioning of actions related to cookies, as this is not within its domain. If the User agrees to the use of cookies, they simultaneously confirm that they have read the terms of use of the Website and give their consent to the collection and use of personal data.
Copyright
The content, graphic, and other elements on the Website are protected by copyright and are the property of the Website Operator. Any misuse shall be punishable in accordance with applicable legislation.
Contact Information
The Operator can be reached at the address:
info@optimaplusbooking.si
The Operator undertakes to respond to messages as soon as possible, in accordance with good business practices.
The receipt theory on the part of the Operator shall apply.
Communication is conducted in the Slovenian or English language.
Complaint Procedures
The Operator operates in accordance with applicable legislation and strives to the best of its ability to establish an effective complaint handling system. The User may submit any complaint regarding the Operator’s business or the use of the Website in writing to the Operator’s address or via the e-mail address specified in the previous point. The receipt theory on the part of the Operator shall apply.
The Operator will send a response to the complaint with appropriate explanations in writing to the User’s contact address as soon as possible. The parties will initially attempt to resolve any potential disputes between the Operator and Users amicably.
In accordance with legal norms, the Operator does not recognize any provider of out-of-court settlement of consumer disputes as competent to resolve a consumer dispute that a consumer could initiate in accordance with the Out-of-Court Settlement of Consumer Disputes Act.
The law of the Republic of Slovenia shall exclusively apply to the legal relationships between Users and the Operator.
The court with substantive jurisdiction in Kranj, Republic of Slovenia, is competent for resolving any potential disputes.
Final Provisions
The invalidity of any provision of these General Terms and Conditions, regardless of the reason for its invalidity, does not imply the invalidity of these General Terms and Conditions as a whole. In such a case, the invalid provision shall be deemed unwritten, and these General Terms and Conditions shall continue to be valid without that provision.
These General Terms and Conditions are valid from 01.10.2024.
